YOUR CHINESE NAME · UPDATED SEPTEMBER 17, 2026

Refund policy

When a refund is available

• Your paid order cannot be delivered after generation retries.
• A duplicate charge is confirmed.
• A result omits promised content, contains clearly incorrect pinyin or character meaning, or includes an offensive or insulting name.

A change of personal preference alone is not grounds for a refund. You can use the included additional set to explore alternatives. We do not offer a general satisfaction or seven-day money-back guarantee.

How to request one

Open your order and select “Report a delivery or quality problem.” Describe the problem so the operator can assess it. You do not need to use your free regeneration before reporting an objective error. If you cannot access the order, use email recovery or contact support.

Confirmed non-delivery is eligible for a full refund. Quality claims are reviewed by the operator. Approved refunds are returned through the original payment method; processing time depends on PayPal and your bank. An order cannot be refunded more than once, but separate duplicate charges are reviewed individually.

Nothing in this policy limits mandatory consumer rights or your payment provider’s dispute process.

Contact: hardy2ai@outlook.com